Privacy Policy

Thank you for using Costen the “Software”. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using the Software, you agree to the terms outlined in this policy.

Collection of Personal Information

1. Account Registration:

   – To use certain features of the Service, you may be required to create an account. During the registration process, we collect information such as your name, email address, and other contact details.

2. Profile Information:

   – You may choose to provide additional information to enhance your profile, such as a profile picture, bio, or other details.

 

Information Collected Automatically

1. Device Information:

   – We automatically collect information about the device you use to access the Service, including device type, operating system, and unique device identifiers.

2. Usage Information:

   – We collect information about how you interact with the Service, including the features you use, the pages you visit, and the actions you take.

 

Cookies

What are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

Types of Cookies We Use

1. Essential Cookies:

   – These cookies are necessary for the proper functioning of the Website and enable you to navigate and use its features.

2. Analytics Cookies:

   – We use analytics cookies to collect information about how visitors interact with the Website. This helps us analyse data about webpage traffic and improve our Website to tailor it to customer needs.

3. Marketing Cookies:

   – Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Additionally, You can also learn about our Cookies Policy by following this link: Cookie Policy

 

Third party websites

1. External Links:

   – The Service may contain links to third-party websites for your convenience and information. We do not endorse or have control over the privacy practices or content of these websites.

2. Third-Party Integration:

   – In some cases, we may integrate third-party services into our platform. These services may have their own privacy policies, and your interactions with them are subject to their terms.

 

Legal Basis for Collection and Processing of Personal Information

Consent

Explicit Consent:

   – In certain situations, we rely on your explicit consent to collect and process personal information. You have the right to withdraw your consent at any time. The withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

Contractual Necessity

1. Performance of a Contract:

   – The collection and processing of your personal information may be necessary for the performance of a contract to which you are a party or for the implementation of pre-contractual measures taken at your request.

Legal Obligations

1. Compliance with Legal Obligations:

   – We may collect and process your personal information to comply with legal obligations to which we are subject. This includes, but is not limited to, regulatory and statutory requirements

Legitimate Interests

1. Legitimate Interests:

   – We may process your personal information based on our legitimate interests, provided that such processing does not override your rights and interests. Our legitimate interests may include improving the Service, enhancing security, and conducting analytics.

Protection of Vital Interests

1. Protection of Vital Interests:

   – In certain situations, we may process personal information to protect your vital interests or those of another individual.

Contractual or Pre-Contractual Relationships

1. Necessary for a Contractual Relationship:

   – The collection and processing of personal information may be necessary for the establishment, exercise, or defense of legal claims, or whenever courts are acting in their judicial capacity.

 

Use of Personal Information

1. Providing and Improving the Service:

   – We use your personal information to provide, personalize, and improve the Service. This includes tailoring content, features, and advertisements to your preferences.

2. Communication:

   – We may use your contact information to send you important updates, newsletters, and promotional materials. You can opt-out of receiving these communications at any time.

3. Transactional Purposes:

   – Your personal information may be used for processing transactions, including purchases, subscriptions, and other related activities.

4. Customer Support:

   – We use your information to respond to your inquiries, provide customer support, and address technical issues.

5. Legal Compliance:

   – In certain situations, we may need to use your personal information to comply with legal obligations, regulatory requirements, or to protect our rights.

Sharing of Personal Information

1. Third-Party Service Providers:

   – We may share your personal information with third-party service providers that assist us in providing and improving the Service. These providers are obligated to protect your information.

2. Legal Compliance:

   – We may disclose your personal information if required by law or in response to a valid legal request.

Your Consent

By using the Service, you consent to the collection, use, and processing of your personal information as described in this policy.

 

Children’s Personal Information

Age Verification:

The Service is not intended for children under the age of [insert age]. We do not knowingly collect personal information from children without parental consent.

Where We Store Your Personal Information

Storage Location

1. Primary Storage:

   – Your personal information is primarily stored on Cloud and located in US. We take measures to ensure that your data is securely stored in compliance with applicable data protection laws.

2. Third-Party Services:

   – In some cases, we may use third-party service providers to store and process your personal information. These providers are selected based on their security measures and compliance with data protection standards.

Cross-Border Data Transfers

1. International Transfers:

   – If you are accessing the Service from a location outside the geographic area where our servers are located, your personal information may be transferred across international borders. By using the Service, you consent to such cross-border transfers.

Security Measures

1. Security Safeguards:

   – We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security audits.

 

Disclosure of Personal Information

Sharing with Third Parties

1. Service Providers:

   – We may share your personal information with third-party service providers who assist us in providing and maintaining the Service. These providers are contractually obligated to handle your data securely and are restricted from using it for any purpose other than providing services to us.

2. Business Partners:

   – We may share your personal information with trusted business partners, affiliates, or collaborators for joint promotional activities or to enhance the functionality of the Service. Your information will only be shared for purposes explicitly communicated to you, and you have the right to opt-out.

3. Legal Compliance:

   – We may disclose your personal information if required by law or if we believe, in good faith, that such disclosure is necessary to comply with legal processes, respond to legal claims, or protect the rights, property, or safety of our company, users, or others.

4. Merger or Acquisition:

   – In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and provide you with choices regarding your information.

Third-Party Services

1. Links to Other Websites:

   – The Service may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. Please review the privacy policies of such sites for information on how they collect, use, and disclose personal information.

 

Data Retention

We retain the Personal Information collected where an ongoing legitimate business requires retention of such Personal Information.

Your Personal Information that forms part of the Customer data will be retained on the basis of the terms of the agreement between Us and the Customer.

  

Rights of Users 

1. Right to Access:

   – You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal information in a commonly used electronic format.

Rectification of Personal Information

1. Right to Rectification:

   – You have the right to request the correction or update of your inaccurate or incomplete personal information. We will promptly address such requests, ensuring the accuracy of your data.

Deletion of Personal Information

1. Right to Erasure:

   – You have the right to request the deletion of your personal information under certain circumstances. This right is subject to legal requirements and may not apply in certain situations.

Restriction of Processing

1. Right to Restriction:

   – You have the right to request the restriction of processing your personal information in specific situations. While processing is restricted, we will retain your data but not further process it.

Objection to Processing

1. Right to Object:

   – You have the right to object to the processing of your personal information for certain purposes. We will respect your objection, unless we have a compelling legitimate ground for processing.

Data Portability

1. Right to Data Portability:

   – You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You also have the right to request the direct transfer of your data to another controller, where technically feasible.

Withdrawal of Consent

1. Withdrawal of Consent:

   – If we rely on your consent for the processing of your personal information, you have the right to withdraw that consent at any time. The withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

Automated Decision-Making

1. Rights Related to Automated Decision-Making:

   – We do not make automated decisions based solely on automated processing, including profiling, which significantly affects you. If this changes, we will inform you and provide mechanisms for meaningful human intervention.

Lodging Complaints

1. Right to Lodge a Complaint:

   – If you believe that we have processed your personal information in violation of applicable laws, you have the right to lodge a complaint with the relevant supervisory authority.

 

Security of Personal Information

1. Encryption:

   – We use industry-standard encryption protocols to secure the transmission of data between your device and our servers. This helps protect your personal information from unauthorized interception during data transfer.

2. Access Controls:

   – Access to your personal information is restricted to authorized personnel with a legitimate need to access this information. We implement strict access controls and authentication mechanisms to ensure only authorized individuals can access sensitive data.

3. Secure Storage:

   – Your personal information is stored on secure servers with restricted access. We employ measures to prevent unauthorized access, disclosure, alteration, and destruction of your data. Procloz is ISO 27001 certified. 

 

Changes in Policy

1. Updates and Amendments:

   – We may update and amend this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, our business practices, or enhancements to the Service. Any changes made will be effective immediately upon posting the updated Privacy Policy on our website.

2. Reviewing Changes:

   – It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

 

Contact Details

If you have any questions or concerns about changes to this Privacy Policy, please contact us at contact@costen.tech

 

Version Control and review cycle

This is version 1.0 of Costen’s Privacy Policy dated as of 4th March 2024. We will review this Policy, from time to time, as required under applicable law.